What information is collected and stored?
The information we learn from our customers helps us personalise and continually improve your shopping experience at Lyttletons.com.
When you open an account or place an order, we collect and store some or all of the following information that you provide: name, billing address, delivery address, e-mail address, telephone number.
We use this information to handle orders; deliver products; process orders; communicate with you about orders, products and promotional offers; update our records and generally maintain your accounts with us.
We do not store any credit card information.
Is information collected from children?
We sell children’s products for purchase by adults, if you are under the age of 18, you should use this website only with the involvement of a parent or guardian.
What steps are taken to keep personal information secure?
We use the latest secure server technology to ensure your information is protected to the highest standards.
We only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology. This means that you cannot place an order through an unsecured connection.
When you are in our secured pages you will see a Padlock logo in the right hand side of your browsers URL bar. Click on the padlock to view our SSL certification credentials.
We use encryption to safeguard your credit card information. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
We will never pass on your details to a third party for marketing purposes.
The only circumstances where we may share some of your data with others are:
- With agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) that we use to process the orders you place with us or who help us in the service we provide to you. In these instances, we provide them with only the data they need to perform their function.
- In the unlikely event that our business assets are ever sold to or purchased by another company – our data records are part of our business.
Other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
Also, like many websites, we use “cookies”. These are small text files that websites send to your computer. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your names, past orders etc.
Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or remember the user’s registration details for a future visit.
Cookies are not computer programs, they can’t read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user’s e-mail address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.